Effective Date: 01-06-2025

At Nestnordic, we strive to ensure that you are completely satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Return Eligibility

We accept returns under the following conditions:

The return request is raised within 7 days of delivery
The product is unused, undamaged, and in original packaging
All tags, manuals, and accessories are intact
Proof of purchase (order ID/invoice) is provided

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (not due to our fault)
Items without original packaging
Customized or made-to-order products
Clearance or sale items (if marked non-returnable)

3. Damaged / Wrong Product

If you receive a damaged, defective, or incorrect product:

Notify us within 48 hours of delivery
Share clear photos/videos of the issue
We will offer a replacement or full refund

4. Return Process

To initiate a return:

Email us at support@nestnordic.co.in with your Order ID
Our team will review and approve the request
You will receive return instructions

Note:

In some cases, customers may need to ship the product back
Return shipping charges may apply unless the issue is from our side

5. Refund Policy

Refunds will be processed under the following conditions:

Once the returned product is received and inspected
Refunds are issued to the original payment method

Processing Time:

Refund initiated within 15-20 business days
Bank processing may take additional time depending on your provider

6. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your payment provider
If still unresolved, contact us at support@nestnordic.co.in

8. Contact Us

For any return or refund queries:

📧 Email: support@nestnordic.co.in
📍 Address:
15, Queens Road, Bangalore – 560051

9. Important Notes

NestNordic reserves the right to reject returns that do not meet the above conditions
Refund/replacement decisions are subject to inspection and approval
Delivery charges (if any) are non-refundable, unless due to our error